Headline outcome
$80k
Annual front-desk savings
Client
Sunrise Family Medical
Type
Family Medicine
Size
3 providers
Location
California
The challenge
What wasn't working
Two front-desk hires in 12 months, with a third planned, and patient call response times averaging 4+ minutes — driving complaints.
Our approach
What we did
- Replaced two open roles with a 2-person managed remote team
- Centralized phone, scheduling, and intake under a single workflow
- Added a same-day callback queue with a strict SLA
Outcome
The numbers
Annual savings
$80k
Avg call wait
4 min → 28 sec
CSAT
+19 pts
Time to live
11 days
"The team feels in-house. Patients have no idea — and our schedule is finally full."
— Dr. Anjali Mehta, Owner
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