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Medical
Patient Care Coordinator
A relationship-first coordinator who manages referrals, follow-ups, care-plan adherence, and patient education — keeping every patient engaged from first call to long-term retention.
+14%
Patient retention
72
NPS
+22%
Referral conversion
Patient · J. Henderson
4.9 CSAT
First call
Day 0
Records review
Day 1
First visit
Day 4
Treatment plan
Day 7
Follow-up calls
Day 14
Recall outreach
Day 90
96%
Retention
2.4d
Time to plan
+18%
Referrals
What they own
A defined scope,
measured weekly.
Every Patient Care Coordinator on your team owns a clear scope of work, tracked against the metrics above and reviewed in a weekly business review.
Onboard new patients and complete intake
Coordinate referrals, prior auth, and outside records
Run follow-up cadences after procedures and discharges
Send education, reminders, and satisfaction surveys
Escalate clinical concerns to the right team
Day 1 → Day 7
How a Patient Care Coordinator gets up to speed.
Step 1
Patient journey mapping with your team
Step 2
Shadow new-patient calls
Step 3
Own coordination calls by day 4
Software fluency
Day-one fluent in your stack.
Pre-trained on the platforms your practice already runs. We'll match for primary fluency, then cross-train as needed.
Athenahealth Epic Salesforce Health Cloud Klara Spruce
Add a Patient Care Coordinator to your team.
Pre-vetted, HIPAA-aware, fluent in your software. Live in under two weeks.