Relationship Managers
One human accountable to your numbers.
Every MedHire account gets a dedicated Relationship Manager whose only job is making sure your team performs. Weekly business reviews, monthly QBRs, and a Slack channel that stays open.
What they do
Six rituals that keep your team performing.
Weekly business review
A 30-minute check on metrics, escalations, and upcoming priorities.
KPI scorecards
Role-specific metrics shipped to your inbox every Monday morning.
Shared Slack channel
Real-time response for urgent issues, never lost in a ticket queue.
Proactive escalation
We flag issues before you notice them — and bring a fix to the call.
Quarterly QBR
Deep performance review with leadership, roadmap, and capacity planning.
Single point of contact
One human owns your relationship end-to-end. No tickets, no runaround.
Promise
What you can expect from your RM.
First response within 2 business hours
Same-day resolution for any blocker
Weekly written status update
Monthly scorecard delivered every 1st
Quarterly business review with leadership
Get a manager who owns your outcomes.
Talk to us about how RMs work on your account.