Headline outcome
−24 days
Reduction in days in AR
Client
Pacific Dental Partners
Type
DSO · Dental
Size
7 locations
Location
Pacific Northwest
The challenge
What wasn't working
Aging AR over 90 days had ballooned to 22% of total receivables, and denial rework was consuming the in-house billing team's bandwidth.
Our approach
What we did
- Migrated AR follow-up to a 3-person managed billing pod
- Added a denial-management specialist working denials within 48 hours
- Standardized payor write-offs and appeals workflows across all 7 sites
Outcome
The numbers
Days in AR
47 → 23
AR > 90 days
22% → 7%
First-pass clean rate
+18%
Time to live
12 days
"Our cash collections jumped enough in Q1 to fund another hygienist at every location."
— Marcus Lee, COO
Ready to build your remote healthcare team?
Talk to our team and get a tailored staffing plan for your practice.