Headline outcome
48h → 4h
Insurance verification turnaround
Client
NorthPoint Cardiology
Type
Specialty Medical
Size
6 providers
Location
New York
The challenge
What wasn't working
Verification turnaround had crept past 48 hours, leading to billing rework and unhappy patients arriving without confirmed coverage.
Our approach
What we did
- Stood up a dedicated 2-person verification pod with payor playbooks
- Added a prior-authorization specialist for high-acuity visits
- Routed all eligibility checks 5 days before the visit
Outcome
The numbers
Verification SLA
48h → 4h
Backlog cleared
Week 1
Denial rate
−42%
Time to live
8 days
"Our billing team got their week back. We caught up faster than I thought possible."
— Dr. Robert Chen, Managing Partner
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