MedHire vs. Hello Rache
Hello Rache pioneered the medical VA category. MedHire takes the same idea — Philippines-based healthcare talent — and adds the layers most practices actually need: a secure campus, formal EHR certification, enterprise equipment, and a dedicated relationship manager.
MedHire is not Hello Rache.
What Hello Rache gives you
Hello Rache VAs typically work from home on personal equipment. That's a real HIPAA exposure, and continuity depends on the individual VA's home setup, internet, and power.
What MedHire gives you
MedHire hires sit in a campus with badge access, dedicated workstations, backup power, and dual ISP, on company-issued equipment behind an encrypted VPN. Certification happens before day one, not on the job.
Same talent pool, very different infrastructure. The cost is comparable; the risk profile isn't.
Side-by-side
| Feature | MedHire | Hello Rache |
|---|---|---|
| Workspace | Secure MedHire campus | VA's home |
| Equipment | Company-issued, enterprise-grade | VA's personal device |
| Network | Encrypted VPN, dual ISP, backup power | Home Wi-Fi |
| EHR certification | Before placement | On-the-job |
| Dedicated RM | Yes | Limited |
| Replacement guarantee | $0, 7-day target | Re-match process |
What you actually get for the money
campus, equipment, certification, RM all included
home-based VA, personal equipment, narrower infrastructure
Comparable monthly totals — the real difference is what the dollar buys: a managed environment vs. a remote contractor.
Common objections
Our VAs have worked fine from home.
Often true — until a laptop is stolen, an internet outage hits during a clinic day, or an auditor asks how PHI moves over a home network. MedHire removes those single points of failure.
The structural differences
Secure campus, not a home office
Your hire works from a MedHire campus with badge entry, dedicated workstations, backup power, and dual ISP — not a kitchen table.
Fluent on your EHR before day one
MedHire Academy puts every candidate through a role-specific certification on the exact PMS or EHR you use. Only a small share pass.
Named, dedicated, yours
You interview and pick the person. They work only for your practice — they learn your schedulers, payers, and providers.
HIPAA built into the infrastructure
Locked-down equipment, encrypted VPN, signed BAA, and ongoing privacy training — not an add-on line item.
Career path, not a revolving door
Salaries, benefits, and growth tracks mean people stay. That's why our 12-month retention sits at 92%.
A real relationship manager
Every account has a dedicated RM — not a shared inbox. One person owns performance, scheduling, and escalations.
What practices typically see
60–70% lower cost than U.S. hiring
A U.S. medical biller fully loaded runs $5–6k/month. A MedHire professional doing the same work averages ~$1.9k/month — same output, dramatically lower spend.
Cleaner claims, fewer denials
Dedicated billers who work only on your panel catch payer-specific patterns. Practices typically see denial rates drop 15–25% in the first quarter.
Faster A/R cycles
When one named person owns follow-up end-to-end, claims get worked sooner and A/R days shrink — most teams report ~40% faster resolution within six months.
Replacement risk removed
Every seat carries a $0 replacement guarantee with a 7-day target and structured knowledge transfer, so a single departure never stalls your front or back office.
Want to see your specific numbers?
Run the MedHire ROI Calculator to estimate annual savings for your practice.
Open ROI CalculatorFrequently asked questions
Do I get to pick the person?+
Yes. We shortlist pre-vetted, certified candidates against your role profile and EHR/PMS. You interview and approve who joins your team.
How does HIPAA actually work?+
Hires sit in a MedHire campus on company-issued equipment, connected through an encrypted VPN. We sign a BAA, run annual privacy training, and audit access. There is no personal-device or home-Wi-Fi path into your systems.
What if the hire doesn't work out?+
Our guarantee covers a free replacement, with an average 7-day turnaround and a documented knowledge handover. You're never stuck paying for a seat that isn't performing.
Is there a long contract?+
No multi-year lock-in. Most clients run month-to-month after the initial onboarding period.
Your team. Not a marketplace.
Get a dedicated, certified medical or dental professional working exclusively for your practice — at a fraction of in-house cost.