A
Verified · Medical
Angelo C.
Medical Receptionist
4+ years Manila · U.S. Eastern hours
Front-desk lead for primary care and specialty practices, with a focus on patient experience, scheduling optimization, and high-volume phone management.
142
Calls/day handled
96%
Pickup rate
4.8 / 5
Patient CSAT
Experience
Medical Receptionist
2023 — present
NorthPoint Cardiology (NY)
- ›Manages inbound call queue with sub-20s avg pickup
- ›Owns daily schedule confirmation across 6 providers
Patient Coordinator
2021 — 2023
Greenfield Internal Medicine (FL)
- ›Handled intake for 200+ new patients/month
- ›Streamlined check-in flow, cut wait time by 35%
Tools
DrChronoTebraRingCentralKlara
Certifications
- MedHire Edu — Front Office Track (2024)
- HIPAA Security & Privacy
- Patient Communication Specialist
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