For most multi-location dental groups, hygiene recall is the single biggest lever for predictable revenue. A healthy recall rate of 80% adds 12–18% to top-line over a year. Most DSOs we audit sit at 55–65% with no system to fix it.
The fix isn't software — it's owned cadence. We assign a dedicated remote recall coordinator per location, with a 90/60/30/14/7-day touch sequence and three escalation channels: SMS, email, and a personal call.
Patient-care coordinators also pre-verify insurance benefits 5 days before the visit, so the front desk never has to deliver bad financial news at the chair. That alone lifts case acceptance by ~8%.
"The systems that worked for one location will fail at three. Centralize early."
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