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Medical
Medical Receptionist
A trained remote front-desk professional managing inbound and outbound patient communication, appointment scheduling, intake forms, and routine administrative coordination — embedded into your existing workflows.
< 20s
Avg. answer time
32%
No-show rate reduction
4.8 / 5
Patient satisfaction
Live call queue
Avg wait 00:18
- Mrs. DiazReschedule annual00:08
- Mr. PatelRefill request00:42
- S. WhitmanNew patient01:15
- VoicemailLab results q.—
142
Today
96%
Answered
4.8
CSAT
What they own
A defined scope,
measured weekly.
Every Medical Receptionist on your team owns a clear scope of work, tracked against the metrics above and reviewed in a weekly business review.
Answer inbound patient calls and route messages
Schedule, reschedule and confirm appointments
Send intake forms and collect patient information
Triage non-clinical inquiries and escalate when needed
Maintain accurate patient records in your EHR
Day 1 → Day 7
How a Medical Receptionist gets up to speed.
Step 1
Voice-and-tone calibration with your front desk
Step 2
Live call shadowing on day 2
Step 3
Solo calls with QA review by day 5
Software fluency
Day-one fluent in your stack.
Pre-trained on the platforms your practice already runs. We'll match for primary fluency, then cross-train as needed.
Athenahealth Epic eClinicalWorks DrChrono Kareo
FAQ
Common questions.
Add a Medical Receptionist to your team.
Pre-vetted, HIPAA-aware, fluent in your software. Live in under two weeks.